Returns & Refunds Policy

We take great pride in the quality of our English wines; however, if you are not entirely satisfied with your purchase, we are here to help. You may return unopened bottles within 14 days of delivery for a full refund or exchange.

1

Contact Our Team

Email us at [email protected] with your order number and reason for return to initiate the process.

2

Secure Packaging

Carefully repack the wine in its original protective transit packaging to ensure it arrives back at the vineyard safely.

3

Ship Your Return

Send the package to our Albury Vineyard cellar door address using a tracked courier service of your choice.

4

Quality Check & Refund

Once we receive and inspect the bottles, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing